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FAQ

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1

What areas do you serve?

We service the Greater Houston Metro and all of its surrounding suburbs! Mileage fees may be added for events that are an extended distance from downtown Houston. Please inquire with your event address to find out if additional fees apply. 

2

How do I check your availability?

There are multiple ways to inquire about availability! Please see our "requests" section under the booking tab to fill out a form. Or send a text to 713-906-2043 or an email to dreamlandentertainmenttx.com.

3

How do I book?

Once we have received your inquiry and confirmed availability, we will send you information via email to finish your booking. We have a variety of ways to secure your booking that are tailored to different event needs. For most events, we take a 50% nonrefundable retainer via PayPal invoice and send a questionnaire to obtain any additional event details. 

4

When should I book?

We suggest booking in advance as early as possible to secure your entertainment. We work on a first come, first serve basis. If you are booking a character within the same week as the event, please note that there is an additional $75 standard fee for rush preparation. Please note, this is dependent upon availability. We can not always service same week events. 

5

What if I need to reschedule or cancel?

Please​ refer to our "cancelation/reschedule tab" under "Booking" in the navigation bar.

6

Do you have more entertainment than what is listed on the website?

Yes, we are always adding new acts, characters, and costumes. Please inquire if there is something that you do not see on the website but are interested in. 

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7

I want something not listed on the website. What do I do?

We can take custom requests! Please allow an appropriate lead time for costume creation. Additional fees may apply. Please contact us via phone, email, or text to inquire.   

8

What kinds of events do you provide entertainment for?

If you have an entertainment need, we are your one-stop shop! We provide entertainment for birthday parties, community events, corporate events, churches, festivals, weddings, and more!

9

How do you collect payment?

We have a variety of payment methods, including but not limited to cash, checks made out to Dreamland Entertainment, PayPal, Venmo, and Zelle. Payment methods will be discussed upon booking. 

10

Do I have to fill out the questionnaire?

Questionnaires are due upon booking. An event is not considered booked until we receive the event address and an onsite contact name and number.   

11

What if it rains?

We expect all clients to have an indoor backup plan. If you do not have a backup plan, rainouts will fall under our "rescheduling and cancellation policy" tab.

12

What if I need to extend my time?

Not all time extensions can be accommodated, but we will do our best! Please send a text message to 713-906-2043 to request an extension if it is the day of your event. Overtime fees will apply.

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13

Are tips included?

Gratuity is not added to your package. Tips are not required but are always appreciated. Tips may be given directly to the performer at the event. 

14

Do I need to provide anything?

Performers are often self-contained, but some acts have additional requirements. Examples include, but are not limited to, electrical access for DJs, shaded areas for outdoor performances, etc. Additional needs will be discussed at the time of booking. 

15

How quickly should I expect a response for an inquiry?

Our office hours are Monday-Friday 9am-5pm. Occasionally, our office managers will be onsite at events during these hours, but you can generally expect a response via email or text within 24 hours. Phone calls placed on weekends may be returned on Monday.

16

What if I have additional questions?

Send us an email, text message, or give us a call! We are happy to help!

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